Participant Login - Unlocking a Participant's MyCricket Account/Resetting a Participant's Password

Unlocking a participant's MyCricket ID and resetting their password, can be an important part in assisting participants to register and allowing them to access their Participant Portal.



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1. Go to the participant login page, through;
Teams or Administration (MODE) > People > Participant Logins

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2. Filter for the participant by doing the following;

• Make Person Role - 'Any Role' or if you can't find the person, 'No Role'.
• Person Name
• Email
• Participant ID
• Participant Account Status - Make it the status 'ANY'.

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3. If the account is already Active (unlocked), go to Step 4! Otherwise;
Unlock the participants account by clicking 'Unlock Account'.
Click the 'expand' arrow, then 'Unlock Account'.

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4.  Once unlocked, click 'Filter' to refresh the page; the account status should be 'Active'. Click to expand again, then click 'Send Reset Password Link' or 'Change Password'. 

 - If you select 'Send Reset Password Link', an email will be sent to the 'User Email' on the account.
 - If you select 'Change Password', a 6-digit temporary password will appear on the screen (you can then pass this onto the relevant participant).

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PLEASE NOTE: The 'User Email' is the one that a 'Send Reset Password Link' will go to.
***If this needs to be changed, then you'll need to save the personal details of the player with 'No Email', then save again with the updated email.