1. To see if the player has a role, or the correct role, follow the reconfirm/change person role function by clicking on the following link - https://mycricketsupport.cricket.com.au/hc/en-us/articles/204716320-Update-Person-Roles.
2. Once they have the correct role if they are a senior player make sure they are registered to the competition - https://mycricketsupport.cricket.com.au/hc/en-us/articles/360001014776-Senior-Registration-Adding-a-Senior-Reg-Type-Selecting-Seniors-for-Teams-.
COMMON CASES ON WHY PLAYERS DON’T SHOW UP:
(a) the club having the wrong Association in the form manager for their product (DE REG through Registration Manager – register to correct association through PlayCricket).
(b) a player has registered online with another club and has been transferred or cleared and hasn’t had their Association registration come across with the player movement (register through www.playcricket.com.au – club can set up voucher).