Online Registration 2019/20 FAQ's

Question 

Answer/Comments/Notes 

What is the simplest method to register a player who plays in one club across 2 different Associations? 

A junior participant will need to register twice, once with each relevant product, but a senior can be added manually into a senior competition.  If a junior is playing in a senior competition, then they can be added manually as well by the club or association administrator. 

If the participant uses the same MyCricket ID to register for both associations, they will only be asked to pay insurance on the first registration 

What happens if a participant tries to pay a portion of their online fees with their Active Kids Voucher (AKV) but select the 'part payment option'? What will happen? 

The amount of the AKV is taking off the total amount first and then the remaining amounts will be paid as per the payment schedule 

What happens if an administrator 'declines' a pending registration in terms of process and the ability to add reasoning ‘manually’? 

The participant will be sent a templated email saying that their registration has been rejected and administrators are encouraged to follow up with their own email with reasons and next steps  

In what report is answers to Custom Q's outlined in? 

Custom Question Report – Product Purchase Page  

Is there an ability to provide a 'club comment' in the receipt of a participant? I.e. - when the first training session is? 

This is not currently available; however it has been requested and added to the development backlog  

When a sellable items limit is reached does it remove the option to purchase this item in the registration process. 

Yes  

Is the Transaction fee calculated on the whole amount first before any other amounts taken? 

The Transaction Fee is calculated on the whole amount 

Will the new reports clearly show the following: Total Paid by Player, Transaction fee , GST , insurance fee, Conference admin fee, active kids voucher if used,  then the net amount paid to club   ??   Then this becomes the receipt   

Yes, in the Invoice Manager section  

I have a couple of Cricket clubs whose accounts & all their monies go into joint ‘Sports Club accounts’ – which also receive other sports’ payments & fees.  One of these cricket clubs has had the Sports Club taking out GST.  Are they paying this twice & if so which report shows the GST has been paid by Cricket already- in the old MyCricket & in the new MyCricket reports? 

The system doesn’t add on any GST or calculates any GST, it is assumed that if a club is collecting GST then they are including it in the prices that they are setting at registration product setup time.  No reports will show any GST either as the system doesn’t know what component the GST is.  This hasn’t changed from previous years 

What will be the process for clubs to pay senior insurance fees in 2019/20? 

The process for paying for senior insurance fees is the same as for 2018/19 where clubs enter the number of senior teams played in the previous year and pay the amount per team to receive their certificate of currency 

Is there any way an Association can absorb the 1.95% transaction fee if they are charging an admin fee?  

No, only clubs can choose to absorb the transaction fee 

For association/club admins, are we able to create a registration type? 

Registration Types are inherited from the National Setup (CA) and associations will not be able to create reg types. The association can apply their fee to the existing reg types however though 

How is insurance for participants of school teams playing in club competitions worked out? 

Participants of all junior competitions are only covered for insurance through the National Club Risk Protection Program which is achieved by individually registering and paying the $5 premium at time of registering.  This includes any school teams playing in club competitions.  School teams, playing in school competitions are excluded from this and don't require insurance and Cricket Australia should be notified so that it can be marked appropriately. 

If a school believes that they have appropriate coverage already and refuse to register online and pay the premium, despite playing in a club competition then this should be referred to Cricket Australia 

Can Associations create Reg Types? 

No, currently associations are unable to create their own reg types. This decision was made to lessen the burden on associations on managing club registrations.

If an association charges a fee, how is this displayed to the participant? 

At the payment page, the participant will see a breakdown of how much is going to each entity.  If a S/T is charging an administration fee then this will be displayed together with the insurance premium as a single amount but with a description of the two items 

Can an association choose to charge seniors an individual insurance fee and mandate online registration as well? 

Unfortunately, no, individual insurance for senior participants is not available for this season however an association or club can mandate that all their senior participants must sign up online independent of the insurance component 

Is there the ability to provide a club comment in the receipt of a participant 

No, this functionality doesn’t yet exist, but it has been added to the feature request list for next season 

What is the difference between “Allow offline payment” and “Allow participants to pay club membership fees offline (excl insurance)?” 

Allow Offline Payment is only related to senior registration products, clicking this has no impact on any junior products 

Allow Participants to pay club membership fees offline is only related to junior registration products, clicking on this won’t impact senior products 

Are Associations able to create custom questions that will float down direct to participants (agreeing to T&C’s, Photo Consent)  

Yes, Associations will have the ability to create their own custom questions which all participants in their association must answer 

With product types for respective registration forms, are you able to sort them in order, or will they appear on PlayCricket as each one is created? 

Registration Forms can be sorted through the Sort Order numbering system on the Form Manager page