PlayHQ FAQs

Transition

• Who has developed the transition plans?
• Why is cricket adopting a staged rollout approach and not onboarding everyone in one go?
• When is the community transitioning from MyCricket to PlayHQ?

General

• Why PlayHQ?

Registration

• PlayHQ Registration - Full Walkthrough
• What is a Cricket ID and is it different from a MyCricket ID?
• Will there be a single login for people who have multiple roles i.e. association admin, club admin, player and junior coordinator etc?
• Do Woolworths Cricket Blast participants need a PlayHQ account to register for Blast? 
• Will players have to register to each different competition, or can they register to their club and be available for all competitions a club plays in?
• Does a returning participant need to register again in PlayHQ, or do they only have to register once?

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Historical Data

• Could bulk historical stats, not already in MyCricket, be uploaded easily into PlayHQ?
• My club is currently entering historical matches, will all these pre-MyCricket seasons carry over too?
• What will happen with my Club's historical data?

Live Scoring

• PlayHQ e-Scoring: Edit Team during a Match
• PlayHQ Score Entry - Replace Player in Batting List (Batting Player Limit)
• Will the PlayHQ E-scoring product integrate Frogbox streaming?
• Will the PlayHQ E-scoring product integrate with my scoreboard?

Integrations

• What is going to happen to MyCricket Club Websites? Is there going to be an alternative solution?
• Will the PlayHQ E-scoring product integrate Frogbox streaming?
• Will the PlayHQ E-scoring product integrate with my scoreboard?
• Will you be including modern "communications" functionality in PlayHQ?
• What work has been done in respect to official management (umpires), availability, allocations, notifications, reporting etc?

Community Involvement

• I know a community volunteer who wants to be involved in user-testing of the new platform, what should I do?
• Are community volunteers still involved with the Project?
• Have the community been engaged during the Project?

Payments in PlayHQ

• Can my Club take offline payments?
• Has the ability to make scheduled part payments over the period of a season been considered?
• Is there a transaction fee in PlayHQ?

Wix Websites

• What if my club or association doesn’t want to pay for a website solution?
• What makes the website template “Built for purpose”?
• Can I just continue using my social media page instead?
• Can we still use our own website?
• What is the cost?
• How can I see a demo of a WIX website?

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