This year we are focused on achieving stability within the MyCricket platform .
Last year we released a large number of features with the introduction of mandatory online junior registration. While many of these assisted in making club administration easier, there were a number of issues caused by this change. To help with this we have narrowed our focus to address key issues around registration and payments.
Some other changes have also been made based on feedback and bugs that have been reported by the community. Priority was given to bugs that were impacting large numbers of users and that that would most save administrators time.
The tables below lists out all of the updates made over the last 9 months. There are four changes below that require additional information:
- Participants are now able to register to the same club and the same association more than once, provided they register to a different product than their first registration
- Club administrators can manually register a participant into another association provided that the participant has self registered at least once before in a different association
- Clubs will now no longer be able to pass on the 1.95% transaction fee due to challenges within the payment disbursement process. Changes have been made to the product setup screens so clubs can see how much money they will receive from each registration
- The part payment functionality has also been removed due to the significant issues we had with overcharging participants and incorrect payment disbursements to clubs
Over the coming months, there will be no new development or features added to the MyCricket system. This is to help avoid introducing any new bugs or issues and to allow our team to respond more quickly to any other bugs that are found.
If you do have any other issues that have not been addressed in the list provided, please get in touch with our Community Cricket Support team by calling 1800 CRICKET or email mycricketsupport@cricket.com.au.
Operational System Changes
|
Module |
Issue |
Solution |
|
Cricket Blast |
Push notifications not working on Cricket Blast App |
Push notifications on Cricket Blast App fixed |
|
Cricket Blast |
Cricket Blast E-Commerce stores not available on Internet Explorer browsers |
Compatibility fix with Internet Explorer browsers for Cricket Blast E-Commerce stores |
|
Cricket Blast |
Not all items could be selected for purchase in the Cricket Blast E-Commerce store |
Fix applied to on stores to allow all items to be selected |
|
MyCricket Websites |
Widgets on MyCricket Club websites were not sizing correctly causing appearance issues and covering content |
Resizing HTML for widgets updated |
Registration
|
Module |
Issue |
Solution |
|
Cricket Blast |
White screen/blank content was displayed when trying to register to a Blast program |
Fix applied so correct content always shows |
|
Cricket Blast |
Unable to provide a secondary contact for Junior and Blast registrations where families wanted to provide both parent/guardian details |
Both registration forms were updated on 30th April to capture this information |
|
Club Registrations |
Playing roles being assigned incorrectly based of age |
Fix has been applied |
|
Club Registrations |
Participants in school competitions who aren’t required to pay insurance were always required to pay insurance upfront |
New Registration Type added that allowed Schools to take registrations without requiring insurance payment |
|
Club Registrations |
Code 0 errors on Manual Enrolment Page, Custom Questions Report and Association Deregister page |
Additional server load and re-work of code base to allow more efficient loading of pages and reduce time outs |
|
Club Registrations |
Participants are unable to register to the same club more than once, even when selecting different products |
System functionality has been changed to allow this process to occur. Fix implemented 5th Feb |
|
Membership |
Account Email was not being updated on the participants Profile and login page |
Account email functionality updated |
Payments
|
Module |
Issue |
Solution |
|
Club Registrations & Payments |
The number of issues surrounding payments this season and the need to reduce complexity to stabilise the platform |
The option introduced to allow the transaction fee to be passed on to the user has been removed: •To ensure the stability for our financial platform so we don't face the same issues as last year •Only 28% of all Junior clubs chose this option •The absorb fee caused issues with the insurance splits for clubs who chose offline payments with some states receiving $4.90 instead of the full $5 as a result •Option to pass on fee has only been in the system for 1 year (19/20) and wasn’t widely communicated |
|
Club Registrations & Payments |
Part Payment process caused a number of issues this past season including: •due payments were not being processed at all (with no reason or explanation being able to be provided) •attempt was tried and failed but no notification of this was being provided •multiple payments were being taken in the one month •Credit card details not being saved correctly |
As not all issues are able to be resolved, decision has been made to remove Part Payments online as an option for the upcoming season. If a player wishes to pay in installments this will need to be organised directly with the club. |
|
Club Registrations & Payments |
Club payment disbursement reduced by $5 (insurance split) if a participant was registering for the second time |
Disbursement split logic updated to ensure full club payment is made to club during second registration of a participant |
|
Club Registrations & Payments |
Participants were unable to update or make manual payments through Participant Portal |
Functionality fixed to allow manual payments through Participant Portal |
|
Cricket Blast |
Payments were not being disbursed to clubs when a voucher was used for a Blast Program under $100 |
Report of all transactions for Blast exported from MyCricket and audit of all programs under $100 conducted. Cross check then occurred against Disbursement Detail reports to find all affected clubs / programs. 2 lots of ad hoc disbursements were then made to pay the outstanding money on the 2nd June and 17th March This issue has now been resolved |
Administrative System Changes
|
Module |
Issue |
Solution |
|
Association Management |
Junior Format Stage was able to be left blank when setting up a Junior Grade |
This question has now been made mandatory on Junior grade setups |
|
Association Management |
Association administrators were unable to re-grade teams correctly |
Functionality fixed to allow admins to remove and add teams across grades |
|
Association Management |
Player names were being hidden on public scorecards without any input from players or admins |
Fix applied so that the editing of a player’s record would not enable the privacy function that hid a player’s name from public websites |
|
Association Management |
Code 0 appears when trying to create a manual draw |
Functionality restored to manual draw process |
|
Association Management |
Associations are unable to create and register teams in other Associations (i.e Representative cricket) |
|
|
Reporting |
Matches Played Report was incorrectly calculating the number of matches participants had played in a season |
Report was updated with correct counting logic and report now works correctly |
|
Club Membership |
Admins and Support unable to send a MyCricket ID reminder email to participants |
Email functionality updated to ensure participants receive their emails |
|
Team Selection |
Senior Players appearing in Junior team selection lists |
Filter functionality updated in backend so that senior players don’t appear on junior team lists |
|
Team Selection |
Clubs unable to add a Junior Role to participants meaning that they are not able to be selected in teams |
Functionality that allowed Clubs to add a Junior Role to participants restored |
Comments
11 comments
The axing of part payments is a major admin nightmare for many clubs... Please, could you stop making your admins and participants BETA testers for incorrectly implemented solutions and TEST it BEFORE you release! Lots of clubs designed registration ease specifically around the availability of this functionality.
Could you please EXPLAIN to the community what they must now do instead. Will this now mean:
1. If participants can pay in full they can successfully register.
2. If they cannot pay the full fee they must cancel the registration and organise with the club. Back to the bad old days...
3. Admins will have to register players manually to be selected in teams - and chase up payments. Further, the insurance process will be back to the old way for juniors and seniors?
Very frustrating... is this also as a result of resource cutbacks?
Hi Michael,
Many thanks for your comment and we do understand that, especially in these current times, the paying of payments in installments will be one sort after by participants.
We didn't take this decision lightly however only 8% of all clubs used this functionality and it did result in several significant issues with our payment gateway provider including the delaying of payments to clubs of their funds each week.
We also understand that some clubs will want all participants to pay upfront however our recommendation is that clubs manage installment payments through offline payments. This won't require participants to cancel their registrations however and they are still able to register online.
The insurance process will remain as last year, juniors will be required to register and pay for insurance online (payment of club fees online will not be mandatory) and insurance for seniors will remain as the team based fee structure. The introduction of senior online registration has been postponed.
We certainly understand the frustration, this is not a feature that we want to rollback but the negative impact to participants and clubs outweighed the benefits. It is not a result of the changes in funding, conversely the Community Cricket Service Team is recruiting for 3 new positions and to have greater capacity to assist clubs and associations over the coming season.
We would be more than willing to have a chat with you about anything above or any other concerns you do have, please send an email to the MyCricket email address above with your details and we will be in touch.
Regards,
Hi James, thanks for your quick reply and understanding. I just want to ensure everyone has this correct.
Can you confirm the following please:
a) Seniors can be registered manually (via Admin online), or
b) Seniors can register and pay IN FULL online or;
c) Seniors will still be able to register online, without ANY payment.
Seniors insurance will be based on old team numbers and paid separately via invoice to club.
d) Juniors will be REQUIRED (as last season) to register online AND pay either, IN FULL, or, just the insurance component ($5 last season).
Thanks,
Hi, last season there was issues with the player role of Veterans in regards to registering players. Players had to be registered with a Seniors role, then have that role removed afterwards. Has this been addressed?
Also is there a fix for the problem with representative cricket registrations? Nothing was noted under solutions.
One final thing, multiple email addresses. Quite a lot of people have more than one email address (home and work) or parent and child. Last season if you added a new record or edited an existing record which had multiple emails, the system would not let you unless one of the emails were removed. I suggested that another email field could be added to records with one being the primary email and the other a secondary email. Has any work been done on this?
Hi Michael,
Each of your scenarios are correct and I can confirm that those are the options for seniors and juniors registering this year.
I will also add one further one for juniors
This has been done because there are quite a few clubs that have junior teams playing across multiple associations and this will help admins move players between teams.
Not sure if this impacts you but it is also a big change from last year.
All the best for this season.
Cheers,
Hi Ron,
I will double check the Veterans registration for you, I don't think there has been a change but one may be planned.
Unfortunately the setup for representative cricket hasn't changed as this structure is required for the setup of online registration. We are however working on a best practice document and looking to put some resources together so as to reduce the amount of work that needs to be done with regards to this and we are working with State and Territories to ensure we get the best result. We are looking to get this information out before the end of July.
One of the changes this year was the adding of a second email address to a participant's record however each field can only have one email address in it. This will help clubs when generating email lists and importing them into their mail programs.
Please let me know if you have any further questions.
Cheers,
Hi James, I am the administrator for the Veterans Cricket Association here in Canberra and last season every time I had to 'register' a player for representative matches I had to get our status switched from Association to Club and then switched back again to maintain the Vets Cricket Competition.
Please don't tell me that I will have to go through this process again this season.
The other thing is that because we are a Vets group, we have a number of players who are not 'registered' with one of the clubs which participate in the our competition. This is an insurance issue as I cannot apply to insure our team under the current set up.
Hi Ron,
Apologies for the delay in getting back to you.
We are currently working on a process that will reduce the need to have your association switched to Club and then back again however it won't be a change back to the old process.
This is unfortunately due to the current registration setup and we are trying to resolve it with the least impact to volunteers.
If I understand correctly, there is one team that is unable to be insured, along with all participants in that team is that correct?
Ever since the start of MyCricket an issue with insurance, which was corrected for junior registrations last season by players having to pay their own insurance. This meant that the player was covered regardless of how many different clubs/competitions in which they participate.
Our association fields multiple teams in various state and national tournaments and we have not been able to apply for insurance because we are an association (even when in club status, I could not put through an application for insurance as I cannot get our parent body, Veterans Cricket Australia to assist). Therefore we have strongly advised our players that they need to be a registered player with a club in order to be covered by the insurance scheme. I am not sure if this is correct, only what I was told. However we also play a number of non competition (social) matches over the course of the year and some of the players are not registered with any club and again may not be covered for insurance. This season to eliminate a potential bye, we were planning to enter a team in our own Veterans Cricket Competition (by way of creating an Entity team).
Fortunately the major tournaments have been postponed for 12 months due to Covid-19, but we will probably be playing more non competition matches over the course of the summer.
Apart from the application process, there are a few issues such as if a club has increased or decreased the number of teams it fields each season or if a club fields a team(s) in another associations competition. If any changes are to be made then applying for insurance should be made simpler. Clubs just need to advise Marsh how many teams they need to insure for the upcoming season (and at what level) and then Marsh sends a tax invoice. This can be done outside MyCricket.
In regards to the second email address, it doesn't show up in the MyCricket Email system only the main email. So this actually makes more work for administrators, rather than less.
Hi Ron,
The field for the second admin is located in the relationships tab of the player's profile and we are currently working to have it displayed on the participant's main profile page as soon as possible.
Apologies for the inconvenience of this at the moment.
Cheers,
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