MyCricket System Updates for Season 20/21

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    Michael Foot

    The axing of part payments is a major admin nightmare for many clubs... Please, could you stop making your admins and participants BETA testers for incorrectly implemented solutions and TEST it BEFORE you release! Lots of clubs designed registration ease specifically around the availability of this functionality.

    Could you please EXPLAIN to the community what they must now do instead. Will this now mean:

    1. If participants can pay in full they can successfully register.
    2. If they cannot pay the full fee they must cancel the registration and organise with the club. Back to the bad old days...
    3. Admins will have to register players manually to be selected in teams - and chase up payments. Further, the insurance process will be back to the old way for juniors and seniors?

    Very frustrating... is this also as a result of resource cutbacks?

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    James Bourke

    Hi Michael,

    Many thanks for your comment and we do understand that, especially in these current times, the paying of payments in installments will be one sort after by participants.

    We didn't take this decision lightly however only 8% of all clubs used this functionality and it did result in several significant issues with our payment gateway provider including the delaying of payments to clubs of their funds each week.

    We also understand that some clubs will want all participants to pay upfront however our recommendation is that clubs manage installment payments through offline payments.  This won't require participants to cancel their registrations however and they are still able to register online.

    The insurance process will remain as last year, juniors will be required to register and pay for insurance online (payment of club fees online will not be mandatory) and insurance for seniors will remain as the team based fee structure.  The introduction of senior online registration has been postponed.

    We certainly understand the frustration, this is not a feature that we want to rollback but the negative impact to participants and clubs outweighed the benefits.  It is not a result of the changes in funding, conversely the Community Cricket Service Team is recruiting for 3 new positions and to have greater capacity to assist clubs and associations over the coming season.

    We would be more than willing to have a chat with you about anything above or any other concerns you do have, please send an email to the MyCricket email address above with your details and we will be in touch.

    Regards,

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    Michael Foot

    Hi James, thanks for your quick reply and understanding. I just want to ensure everyone has this correct.

    Can you confirm the following please:

    a) Seniors can be registered manually (via Admin online), or
    b) Seniors can register and pay IN FULL online or;
    c) Seniors will still be able to register online, without ANY payment.

    Seniors insurance will be based on old team numbers and paid separately via invoice to club.

    d) Juniors will be REQUIRED (as last season) to register online AND pay either, IN FULL, or, just the insurance component ($5 last season).

    Thanks,

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    Ron Bates

    Hi, last season there was issues with the player role of Veterans in regards to registering players. Players had to be registered with a Seniors role, then have that role removed afterwards. Has this been addressed?

    Also is there a fix for the problem with representative cricket registrations? Nothing was noted under solutions.

    One final thing, multiple email addresses. Quite a lot of people have more than one email address (home and work) or parent and child. Last season if you added a new record or edited an existing record which had multiple emails, the system would not let you unless one of the emails were removed. I suggested that another email field could be added to records with one being the primary email and the other a secondary email. Has any work been done on this?

     

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    James Bourke

    Hi Michael,

    Each of your scenarios are correct and I can confirm that those are the options for seniors and juniors registering this year.

    I will also add one further one for juniors

    • A junior can be manually registered into a club PROVIDED they have self registered at least once before in ANY other club across the country

    This has been done because there are quite a few clubs that have junior teams playing across multiple associations and this will help admins move players between teams.

    Not sure if this impacts you but it is also a big change from last year.

    All the best for this season.

    Cheers,

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    James Bourke

    Hi Ron,

    I will double check the Veterans registration for you, I don't think there has been a change but one may be planned.

    Unfortunately the setup for representative cricket hasn't changed as this structure is required for the setup of online registration.  We are however working on a best practice document and looking to put some resources together so as to reduce the amount of work that needs to be done with regards to this and we are working with State and Territories to ensure we get the best result.  We are looking to get this information out before the end of July.

    One of the changes this year was the adding of a second email address to a participant's record however each field can only have one email address in it.  This will help clubs when generating email lists and importing them into their mail programs.

    Please let me know if you have any further questions.

    Cheers,

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    Ron Bates

    Hi James, I am the administrator for the Veterans Cricket Association here in Canberra and last season every time I had to 'register' a player for representative matches I had to get our status switched from Association to Club and then switched back again to maintain the Vets Cricket Competition.

    Please don't tell me that I will have to go through this process again this season.

    The other thing is that because we are a Vets group, we have a number of players who are not 'registered' with one of the clubs which participate in the our competition. This is an insurance issue as I cannot apply to insure our team under the current set up.

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    James Bourke

    Hi Ron,

    Apologies for the delay in getting back to you.

    We are currently working on a process that will reduce the need to have your association switched to Club and then back again however it won't be a change back to the old process.

    This is unfortunately due to the current registration setup and we are trying to resolve it with the least impact to volunteers.

    If I understand correctly, there is one team that is unable to be insured, along with all participants in that team is that correct?

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    Ron Bates

    Ever since the start of MyCricket an issue with insurance, which was corrected for junior registrations last season by players having to pay their own insurance. This meant that the player was covered regardless of how many different clubs/competitions in which they participate.

    Our association fields multiple teams in various state and national tournaments and we have not been able to apply for insurance because we are an association (even when in club status, I could not put through an application for insurance as I cannot get our parent body, Veterans Cricket Australia to assist). Therefore we have strongly advised our players that they need to be a registered player with a club in order to be covered by the insurance scheme. I am not sure if this is correct, only what I was told. However we also play a number of non competition (social) matches over the course of the year and some of the players are not registered with any club and again may not be covered for insurance. This season to eliminate a potential bye, we were planning to enter a team in our own Veterans Cricket Competition (by way of creating an Entity team).

    Fortunately the major tournaments have been postponed for 12 months due to Covid-19, but we will probably be playing more non competition matches over the course of the summer.

    Apart from the application process, there are a few issues such as if a club has increased or decreased the number of teams it fields each season or if a club fields a team(s) in another associations competition. If any changes are to be made then applying for insurance should be made simpler. Clubs just need to advise Marsh how many teams they need to insure for the upcoming season (and at what level) and then Marsh sends a tax invoice. This can be done outside MyCricket.

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    Ron Bates

    In regards to the second email address, it doesn't show up in the MyCricket Email system only the main email. So this actually makes more work for administrators, rather than less.

     

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    James Bourke

    Hi Ron,

    The field for the second admin is located in the relationships tab of the player's profile and we are currently working to have it displayed on the participant's main profile page as soon as possible.

    Apologies for the inconvenience of this at the moment.

    Cheers,

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