Oh no! We’re sorry to share that some of our enhancements to some of MyCricket’s module didn't go as planned.
Below is what we’re doing about it. This is not the final list or the only bugs in the system, if you’ve got an error that isn’t listed we’d love to hear from you.
Give us a call 1800 Cricket or shoot us a note here – We’re here to help!
MyCricket Competition Management System
Rep/Carnival Teams - If association entities are being represented in representational/carnival competitions, the entity will need to be listed as a 'Club' in order to manually register players for the relevant Parent Organisation, and to Select Teams. There are already a number of associations who have had created a 'Club' entity for their representational teams, and have this 'Club' entity allocated to the relevant grade.
If your entity is an 'Association' and it has been allocated to a grade/s in a representational competition, you will need to contact the MyCricket Support team in order to toggle the entity to 'Club' mode so you can have the players registered/selected. Please ensure you have Transferred the relevant players into the entity prior to contacting the Support Team with the relevant role (Player: Junior etc). It is beneficial if you could include;
- Full Names of players
- MyCricket IDs of players
- Registration type (i.e. Senior Player / Junior Player etc) required
- Parent Organisation to be registered under (i.e. Western Cricket Zone Carnival)
- Grade for players to be selected in (i.e. U14 East)
MyCricket Online Registration
Participant Player Role - Players must have the same Registration Type AND Role for the competition standard that they are to be playing. This means that a participant playing in a junior and senior competition must have both Junior and Senior Registration Types and Roles attached to their record otherwise they won't be able to be selected.
Instructions on how to add Senior Roles and Registration Types can be found at https://mycricketsupport.cricket.com.au/hc/en-us/articles/360001014776-Senior-Registration-Adding-a-Senior-Reg-Type-Selecting-Seniors-for-Teams-
MyCricket Live Score App
Inability to access Match - If an in progress match is not closed off correctly by the previous user then it locks out any and all other users trying to access the match. Instructions on how to close off a match and how to switch users can be found here
App Freezing or Crashing - We understand that there are times when the app freezes or prevents any input during the scoring of a match however there are many reasons for this. If this does occur to you, please send firstname.lastname@example.org an email with the match details and the actions taken just before the app crashed. If you are able to send an error report, then please do so as well.