What is the part-payments feature?
The automated part payment feature enables clubs to elect to accept part payments when configuring their CLUB registration forms and can make large annual fees more affordable to parents and players.
Available options will be to pay registration fees over 2, 3 or 4 payments when this option is enabled for clubs.
What is the benefit of this change?
- Make larger annual fees more affordable to parents & players.
- An incentive for players to register online rather than offline, which reduces the burden of club volunteers chasing payments.
How do I activate this function on my club registration forms?
MODE: Online Registration - Registration & Payments
To activate this function in MyCricket, follow these steps
Step 1: Go to the menu item: Administration - Online Registration - Registration & Payments
Step 2: Either create a new registration form or amend an existing registration form by selecting the "Edit Function"
Step 3: Once you open the registration form, to enable part-payments, select the "Allow Part Payments" checkbox in the Payments settings section on the registration form.
Step 4: Then select "Update" to update this on the registration form.
This will need to be done on each registration form you wish to activate for the upcoming season. The option is there to only enable this function on certain registration forms, not all.
How will this appear on the registration form?
If this option is enabled by a club, when the user arrives on the payment page of their junior or senior club registration form, they will see a field to select the payment schedule for their online registration.
The participant will have the option to either select 2, 3 or 4 payments. Once the payment schedule has been selected, the number of payments will dynamically calculate based on the overall amount due. (e.g. registration is $150 & the participant selects 3 payments - each payment will be $50).
How many part-payments can I make?
Available options will be to pay registration fees over 2, 3 or 4 payments. Although, the number of payments available will dynamically calculate based on the overall amount due. A future payment of less than $20 would not be permitted, for example, If total fee is $75 then the option to pay over four instalments would not be available.
Note, first payment must include the minimum mandatory payment of $20.
How will the payment frequency be set?
For payment will be due on the day you complete the online registration form. The subsequent payments will then be taken on the 15th of each consecutive month.
For example, online registration is completed on Sunday 26/08
- First Payment: 26/08
- Second Payment: 15th September 2018
- Third Payment: 15th October 2018
- Fourth Payment: 15th November 2018.
This will be displayed on the payment page when you select the payment instalment frequency.
Can a player choose to amend the date for when the next payment will be deducted?
The decision from a national level is to have one set date that the payments will be deducted. Changes may be made in the future to cater for a different instalment date, however won't be available for season 18/19.
Will it be an even payment split even with other saleable items (i.e. caps/shirts etc)?
Yes, the payment split will be even including saleable items.
- Registration price $100
- Cap $20
- Shirt $30
if the user selects 2 payments, this will be two payments of $75.
Will players need to content to direct debit authority payment terms & conditions?
The full terms & conditions will be housed on the Cricket Australia website.
Service fee - will this be charged upon each instalment amount?
We handle the part payment service fee by charging the service fee in the first instalment. There is not another service fee charge on the subsequent instalments.
Will I be able to enable this part-payments function on ELP registrations?
No - this functionality has only been set up for Junior/Senior club registrations for the 2018/19 season.
What happens if a player’s part payment transaction fails?
If any of the automatic part payment instalments fail due to a decline response for any reason other than “lost”, “stolen”, or “pick-up” we will retry 3 more times to process the transaction, on day 3, 7 and 15 after the initial failed transaction.
If the part payment instalment fails initially due to a decline response for any reason “lost”, “stolen”, or “pick-up” or after these three retry attempts following “insufficient funds” it will be recorded as not paid and incur an outstanding liability.
Change of credit-card - How can I update this?
All participants who have a valid e-mail address entered may login as a participant to do things such as:
- Edit their own details
- Change their password
To login a participant needs to know:
- their ID number - for players* this can be found by doing a player search
- their password
- these details are entered at the login screen
If a participant has never logged in before they will not have been assigned a password. In this case click the link below to create a login, and at the next screen enter your ID number. A password will be immediately emailed provided that a valid email address has been entered against your record. The password may be changed after logging in.
To update your details on participant portal:
Step 1: Log into Participant portal & select "Payments"
Step 2: Update your details on the store card details screen.
How will clubs be able to report on participants who have selected the part-payments option?
Part Payment Invoices report will be available for clubs to be able to report on participants who have selected the part-payments option.