Hello. How can we help?
Can't find what you're looking for? Contact support

How to unlock a user account

Follow

For security reasons your account will be locked after 5 successive unsuccessful login attempts. Before this happens you should use the Forgot Your Password feature from the login page to generate a password reminder email - enter your email address.

 login_issue.PNG

If your account is locked, the quickest way for it to be unlocked is to contact another person at your club/association who is able to login - preferably the 'Principal User' for the system. The Principal User will be able to unlock the account - other users may also be able to do this depending on their level of access.

If you are the principal and no one has access to unlock your account, then you can also contact your association who will have access to unlock club accounts.

Should all else fail as a last resort you can submit a Support Request.

Comments

Powered by Zendesk